MyTouryourTour

Terms and Policies

The agency and its representatives act only as intermediary agents for transportation companies, restaurants, parks, archaeological sites, etc. And have no responsibility for loss or injury, accident, delay, etc. That may occur due to external causes.

Cancellation and Refund Policies

Reservation Policy

<< Payments are made only to the official accounts shown on this page.
<< The total amount of the reservation must be paid 24 hours before the activity.
<< Once the charge is confirmed, it will be notified either with a reservation number, or approval by the reservations area.
<< It is essential to present your boarding pass/reservation at the time of using the service (tour or transfer).
<< Payments made via PayPal and or credit/debit card may apply an additional charge according to platform policies.
<< The cardholder must sign the boarding pass at the time of using the service before boarding. In the event that the person who shows up for the tour is different from the owner of the card with which the reservation was made, they must present a valid identification copy of the credit card holder.
<< We reserve the right to request additional documentation (charge authorization request and current identification) to guarantee the protection of the cardholder and avoid identity theft.

Clauses

MEDIATION AGREEMENT FOR THE PROVISION OF TOURIST SERVICES, WHICH IS ENTERED INTO, ON THE ONE PART, BY MYTOUR YOURTOUR, HEREINAFTER CALLED "THE AGENCY", AND ON THE OTHER PART, THE HOLDER OF THE RESERVATION, HEREINAFTER CALLED "THE CLIENT", WHO WILL BE CALLED TOGETHER AS "THE PARTIES". UNDER THE FOLLOWING GLOSSARY, AS WELL AS THE DECLARATIONS AND CLAUSES:

G L O S A R Y
For the purposes of this Agreement, it is understood as:
    » a) Agency: To the supplier, whether a natural or legal person who mediates, hires and/or offers the tourist the provision of tourist services or products, upon payment of a certain and determined price.
    » b) Annex: Document in which the tourist services that are marketed in this contract are listed, as well as their prices, this document is being updated with prior notice of change.
    » c) Client: The consumer who travels temporarily outside his habitual residence and who uses any of the tourist products or services, by paying a certain and determined price.
    » d) Tourist package: Previous integration in a single product of two or more tourist services related to these and that is offered to the Client detailed in the Annex of this Contract.
    » e) Tourist Service: That provision of a commercial nature that meets the needs of the tourist in conditions of economy, safety and comfort, which are described in the Annex to this Contract.

D E C L A R A T I O N S
I. “The agency” declares that:
    » a) Is a natural person of Mexican nationality, with legal capacity to be bound by the terms of this Agreement.
    » b) Within the activities that constitute its corporate purpose, the Intermediation of Tourist Services, loose or in Package, is foreseen, as well as having the appropriate elements and sufficient experience to be bound by the provisions of this Contract.
    » c) his address is located at Calle Cielo 6, Ecuménica smz 4,77500, Cancún Quintana Roo, which he indicates as the conventional address for all legal purposes of this Contract.
    » d) It is registered in the Federal Taxpayer Registry with the password.
    » e) That it has a current certificate that supports its registration in the National Registry of Tourism No. [RNT].
    » f) It has the infrastructure, its own elements, technical resources and trained personnel to fulfill its obligations, in accordance with the provisions of this Contract.
    » g) For the attention of doubts, clarifications, complaints or to provide orientation services, indicate the address located at [Address], telephone [Telephone] and email [Email], with service hours from 10:30 a.m. to 6:30 p.m. These services will be provided free of charge.
    » h) Inform the client of the prices, rates, conditions, characteristics and total cost of the tourist Service object of this Contract.

II. “The client” declares that:
    » a) Is a natural person and has the legal and economic capacity to be bound by the terms of this Agreement.
    » b) Received from the agency in advance, the useful, precise, truthful and detailed information on each and every one of the conditions of the provision of the Service object of this Contract. By virtue of the above Declarations, "The parties" agree to be bound by the following:

C L A U S E S
- FIRST. CONSENT.
The parties by mutual agreement express their willingness to enter into this Contract, the legal nature of which is mediation for the provision of tourist services.

- SECOND. OBJECT.
The purpose of this Contract is for the agency to mediate, contract or offer the provision of tourist services, which are detailed on this website, upon payment by the client of a certain and determined price.

- THIRD. SERVICE PRICE.
The parties express their agreement that the total price to be paid by the client as consideration for the Tourist Service is the amount indicated for each concept in the specifications of this Contract. The amount indicated in the Annex contemplates all the quantities and concepts referring to the Tourist Service, for which the agency is obliged to respect said cost at all times without being able to charge another amount or condition the provision of the contracted Tourist Service to the acquisition of another service. not required by the client.

- QUARTER. METHOD AND PLACE OF PAYMENT.
The client will make the payment agreed by the Tourist Service indicated in the specifications of this Contract in the agreed terms and conditions, which may be:
    » a) Cash: in cash, with debit card, credit card, bank transfer, and/or check at the address of the agency in national currency, without prejudice to being able to do so in foreign currency at the exchange rate published in the Official Gazette of the Federation on the day the payment is made.
    » b) In installments: The client may, prior agreement with the agency, pay in installments, for which the agency must provide the client with written information on the dates, as well as the partial amounts to be paid.
    » c) In the event that the client makes the payment by check and the payment is not covered for reasons attributable to the drawer, the agency will have the right to charge an additional 20% (twenty percent) of the value of the document, for of damages, in case the check is returned for reasons attributable to the drawer, in accordance with article 193 of the General Law of Securities and Credit Operations. In any case, the agency is obliged to issue and deliver to the client the corresponding invoice, consumption note or fiscal document that covers the charges made for the provision of the tourist service provided in accordance with the corresponding legislation.

- FIFTH. OBLIGATIONS OF THE PARTIES.
THE AGENCY IS OBLIGED TO:
    » a) Comply with the provisions of this Contract.
    » b) When you make hotel, car or other service reservations, you must deliver to the client the proof of the reservation and the number or code that has been provided by the final service provider.
    » c) Provide the necessary information that is requested by the client, in relation to this Contract and the Tourist Services.
    » d) Request the tourist Services that are specified in the Annex to this Contract on behalf of the client in accordance with their availability, to hire them acting as an intermediary between him and the people in charge of directly providing the tourist Service.
    » e) Deliver to the client the plane tickets, bus tickets, trains or railways, rental of cars, boats or cruises (when they are provided by the transport company), or, where appropriate, will indicate to the client the place where they can pick up Tickets.
    » f) Assist the client to obtain the services that solve their emergency or, where appropriate, the return transfer when the tourist service is not provided in accordance with what is agreed in this Contract and as offered.
    » g) Assist the client to claim the corresponding compensation from the final service provider.
    » h) To indemnify the client in the event that the tourist service is not provided for reasons attributable to the agency, for which it must reimburse the amounts that the client has paid, as well as make the payment of the corresponding transfer plus the payment of the conventional penalty indicated in this contract of the total amount of the service not provided, or if applicable, at the option of the client, must immediately obtain the services with the same specifications as those agreed in this Contract.

THE CUSTOMER IS OBLIGED TO:
    » a) Comply with the provisions of this Contract.
    » b) Provide the agency with true and correct data about your age, sex, name or surname and, if applicable, the data of the people who accompany you. The data and information must be provided in full for the formation of the itinerary and the reservation of land and air services (hotels, visits, rental cars, trucks, planes, restaurants).
    » c) Make the payments as agreed in this Contract.
    » d) Respect the regulations, rules or conditions established by each of the tourist service providers contracted through the agency.
    » e) Deliver in a timely manner the documents requested by the agency and that are necessary for the provision of the service, such as: passport, visa, permits, vaccination records, etc.

- SIXTH. VALIDITY.
The validity of this Contract will be for an indefinite period of time while the Tourist Service is provided and the payment obligations have been met, during which time this Contract will have all its legal effects.

- SEVENTH. RESPONSIBLE FOR SALE.
The agency is exempt from responsibilities in cases where a third party is the one who offers and provides information that is not stipulated by the agency (descriptive).

- EIGHTH. FORTUITOUS EVENT AND FORCE MAJEURE.
It is understood by fortuitous event or cause of force majeure, those facts or events beyond the control of the parties, as long as said facts or events are unforeseeable, irresistible, insurmountable, current and do not come from any negligence or provocation of any of the parts. Diseases of any kind that could be presented by any of the parties will not apply as a fortuitous event. When the Tourist Service is not provided due to a fortuitous event or force majeure, the client will be entitled to a full refund of the payments made. In the event that the Tourist Service has been partially provided, the client will only be entitled to be reimbursed for the proportional part of the Service provided, for which the reimbursement may not be less than one third of the total cost of the Tourist Service. The parties agree that if due to force majeure or fortuitous event, the providers of the contracted services could not provide them partially or totally, the agency will only manage on behalf of the client the reimbursement of the appropriate amount, being relieved of any responsibility or commitment.

- NINTH. CHANGES IN THE ORDER OF THE SERVICES WITH THE AUTHORIZATION OF THE CLIENT
The agency may modify the order of the tourist Services indicated in this Contract, for a better development of these or for the causes that justify it, as long as it respects the quantity and quality of the tourist services that have been contracted. This will be with the written authorization of the client, whatever the cause, which must be verified. The client will not be able to make changes of dates, routes, or services, without prior authorization from the agency, in case said changes have a cost, this will be indicated in the Annex of this Contract.

- TENTH. CANCELLATION.
THE CLIENT acknowledges that THE AGENCY acts solely as an intermediary for the service providers with whom THE CLIENT has contracted and to whom the ticket, receipt and/or Boucher and other documentation issued refers. to the CLIENT for the services, which will be subject to the terms and conditions specified by the contracted service providers, including but not limited to charges for cancellations, missed flights, lost luggage, among others. The aforementioned services will be provided by independent providers who do not act for or on behalf of THE AGENCY, and in this act, THE CLIENT expressly becomes aware of this situation, likewise accepts that neither THE AGENCY, nor its subsidiaries, affiliates, controllers or representatives have any interference in the presentation of the services you have contracted. In this act, THE CLIENT releases THE AGENCY, as well as its shareholders, directors, affiliates, subsidiaries, advisors, factors, dependents, or related parties, from all types of liability generated by reason of any breach, fact, act, omission, accident or injury related to and/or derived from the services that THE CLIENT has contracted, including damages, whether direct, indirect, incidental, economic, and/or negligent, as well as losses, costs or expenses that may be generated by reason or in relation to the services contracted through the Company. All hotel reservations, packages, flights, ticketing and other documentation generate a fee for service and are not refundable under any circumstances in case of cancellation. To reserve the packages, most of them require a deposit that can vary according to the operator, destination, or season in which you want to travel. This initial deposit is NOT refundable. The reservation of the circuits that are already within the period of charges will require the total payment of the services. Once the services are confirmed, they will be subject to the time limit for full payment indicated by the operator, being subject to their charge policies that can range from $100.00 USD per person for administrative procedures; up to 50 or 100% of the package; which will be charged according to each case. Deposits are non-refundable in case of any cancellation, according to policies of the responsible operator. Economy fare airline tickets are: • Non-refundable. • Not endorsable. • Non-transferable (this means name changes are not accepted). All airlines reserve the right to oversell, change schedules, and even cancel or make changes that they consider pertinent without prior notice and without responsibility of THE AGENCY; this is government authorized. Programs with charter, inter-Asian and inter-South American flights are non-refundable and do not allow changes of any kind, according to the operator's policies. In case you have to interrupt your trip for personal reasons, the totally or partially unused services will not be refundable. All travelers must have the necessary documentation to make their trip; valid passports, visas, being your full responsibility for the problems and inconveniences that may arise due to non-compliance with this requirement. Changes or cancellation of trips caused by causes caused by hurricanes, cyclones, earthquakes or any other, are alien to THE AGENCY, and will be subject to the policies and guidelines of the airline, carrier or operator for the total cancellation of trip or itinerary changes. Partial or full refunds will depend on the airline, carrier or operator. I received the travel documents in accordance and in a timely, professional manner and with the necessary quality, accepting that they correspond to the dates, names of passengers and agreed times according to the characteristics and needs of the service. Causes of termination and legal consequences: THE CLIENT accepts that due to lack of total or partial payment of the services that it has contracted through THE AGENCY, it will be sufficient cause for cancellation or rescission of the contract and of the services contracted by THE CLIENT with the various providers mentioned. which could be, but not limited to: airlines, hotels, land carriers, sea carriers or operators, etc. Therefore, in this act, THE CLIENT releases at all times THE AGENCY, its shareholders, directors, affiliates, subsidiaries, advisors, dependent factors or related parties from any liability that may correspond due to its non-compliance (THE CLIENT). Cancellations must be requested in writing at the address indicated in this Contract and The agency will respond within 48 (forty-eight) hours of receiving the cancellation on business days, and in the absence of a response, it will be understood that the cancellation was accepted, without prejudice to the charges indicated in the NINTH CLAUSE. If the responsibility or cause of the cancellation falls on the direct providers of the services, the agency must help the client to obtain the services that solve his emergency, to be transferred back and of course, help the client to claim from the direct provider of the service the reimbursements and indemnities that correspond, mediating only in the processing of such reimbursements and indemnities. In the event that the final provider of the services demonstrates the responsibility of the agency, it must make the corresponding payments to the client.

- ELEVENTH. CAUSES OF TERMINATION.
The following are causes for termination:
    » a) That one of the parties does not comply with the provisions of this Agreement.
    » b) If the Service provided does not correspond to what was agreed and/or requested by the client. In case of rescission of this Contract, the party that fails to comply must pay the corresponding conventional penalty.

- TWELFTH. CONTRACTUAL PENALTY.
In the event of non-compliance by any of the parties with the obligations under this Contract, the Party that fails to comply will be credited with the conventional penalty equivalent to 20% (twenty percent) of the total price of the Tourist Service without including the Value Tax. Added (VAT). This sanction is stipulated for the simple delay in the fulfillment of the obligations and that the provision of the Tourist Service is not provided in accordance with the provisions of this Contract, without prejudice to the right of the parties to choose between demanding compliance with the Contract or terminate it. In case of non-compliance, the agency, regardless of the foregoing, must cover what is established in the Ninth clause. In the event that the parties require the payment of the Conventional Penalty for any of the cases indicated in the tenth Clause, they must request in writing at the domicile of the party that breached, the payment of said penalties, and the payment must be made by the party that failed to comply within 5 (five) business days of receiving said request.

- THIRTEENTH. RESERVATIONS AND PAYMENTS.
All reservations require a deposit that will be indicated by the agency, which must be paid in National Currency, without prejudice to being able to do so in foreign currency at the exchange rate published in the Official Gazette of the Federation on the day the payment is made. , the above to guarantee airspace and request ground services; Once all the services have been confirmed, the total final payment must be covered by the client. For the part of the sales partners, their commission payments will be made at the agreed exchange rate in the case of handling dollars in their sales, and this will be made effective in a period not exceeding 5 days.

- FOURTEENTH. NOTICE OF PRIVACY.
Prior to the signing of this Agreement and in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, the agency informed The Tourist of the privacy notice, which can be found on this page of Internet, as well as the procedure to exercise the rights of access, rectification, cancellation and opposition to the processing of your personal data (hereinafter, “ARCO” rights).

- FIFTEENTH. JURISDICTION.
For everything related to the interpretation, application and fulfillment of this Contract, "The parties" agree to submit in the administrative process to the Federal Consumer Protection Agency, and in case of subsisting differences, to the jurisdiction of the competent courts of the place where this Agreement is entered into. Read that it was and once the explanation of its legal scope and content has been made, this Contract is valid once this Contract is received. Authorization for marketing or advertising purposes. - The Client DOES NOT accept that the agency assign or transmit to third parties, for marketing or advertising purposes, the information provided by reason of this Contract and DOES accept that the agency sends advertising about goods and services.